Contents
The short version
- Cancel your monthly plan any time. It ends at the end of the current billing month, with no partial refund for the days left.
- The onboarding fee is refunded in full if you cancel before the onboarding call. After the call it is not refundable.
- If you were charged twice or charged the wrong amount, we refund the difference.
- Approved refunds are processed within 5 to 7 working days to the original payment method.
- To ask for a refund, email Stratumai.co@gmail.com with your payment reference, company name and reason. We reply within one business day.
- Refunds go back through Razorpay to the way you paid.
1. About this policy
This policy explains cancellations and refunds for fees paid to DA SUAN ENTERPRISES, a sole proprietorship of Aniketh Marian, trading as Stratum AI ("Stratum", "we", "us"). It is part of our Terms of service. Payments are processed by Razorpay. "Working days" means Monday to Friday, excluding public holidays.
2. Monthly plans
- Each month we send you a secure payment link for your monthly fee: the amount agreed with you in writing before you start.
- You can cancel at any time by emailing Stratumai.co@gmail.com.
- Cancellation takes effect at the end of the current billing month. You keep full use of the service until then, and you are not charged again.
- We do not give partial refunds for the remaining days of a billing month you have already started.
3. Onboarding fee
- The one time onboarding fee is 750 US dollars. It pays for connecting your systems and setting up your agents with you.
- If you cancel before the onboarding call happens, we refund the onboarding fee in full.
- Once the onboarding call has happened, the onboarding fee is not refundable, because the work it pays for has started.
4. Duplicate or wrong charges
If you were charged twice for the same thing, or charged an amount you did not agree to, tell us. Once we confirm the error, we refund the extra amount. Approved refunds are processed within 5 to 7 working days to the original payment method.
5. Custom amounts and private payment links
Some clients pay a custom amount through a private payment link that we send after a call. These payments follow the same rules as this policy, unless we have agreed something different with you in writing.
6. Other refunds under our terms
Our Terms of service also give you a refund of prepaid fees for the unused period in some cases, for example if we breach one of our guardrail commitments, if we cannot restore a core function you pay for, or if we end the agreement early. Those refunds apply on top of this policy.
7. How to ask for a refund
- Email Stratumai.co@gmail.com.
- Include your payment reference (shown on your payment confirmation and your invoice), your company name, and the reason for the refund.
- We reply within one business day to confirm whether the refund is due and what happens next.
8. How refunds are paid
Approved refunds are processed within 5 to 7 working days to the original payment method. Refunds go back through Razorpay to the original payment method, such as the card or PayPal account you paid with. We cannot send a refund to a different account. If you paid in a currency other than your own, the amount you get back may differ slightly because of exchange rates or your bank's fees.
9. Contact
Email Stratumai.co@gmail.com. Phone +91 83101 08001 (India) or +1 (516) 613-0509 (United States), Monday to Friday, 9:00 to 18:00 New York time. Post: DA SUAN ENTERPRISES, OMBR Layout, Bangalore, Karnataka 560043, India.
Questions about this document: Stratumai.co@gmail.com.