Refund and cancellation policy

1. About this policy

This policy explains cancellations and refunds for fees paid to Aniketh Marian, sole proprietor, trading as DA SUAN ENTERPRISES and Stratum AI ("Stratum", "we", "us"). It is part of our Terms of service. Payments are processed by Razorpay. "Working days" means Monday to Friday, excluding public holidays.

2. Monthly plans

• Each month we send you a secure payment link for your plan: 1,000 US dollars a month, 1,750 US dollars a month or 2,500 US dollars a month, depending on how many invoices and bills your business handles in a month (under 100, 100 to 400, or above 400).
• You can cancel at any time by emailing Stratumai.co@gmail.com.
• Cancellation takes effect at the end of the current billing month. You keep full use of the service until then, and you are not charged again.
• We do not give partial refunds for the remaining days of a billing month you have already started.

3. Onboarding fee

• The one time onboarding fee is 750 US dollars. It pays for connecting your systems and setting up your agents with you.
• If you cancel before the onboarding call happens, we refund the onboarding fee in full.
• Once the onboarding call has happened, the onboarding fee is not refundable, because the work it pays for has started.

4. Duplicate or wrong charges

If you were charged twice for the same thing, or charged an amount you did not agree to, tell us. Once we confirm the error, we refund the extra amount. Approved refunds are processed within 5 to 7 working days to the original payment method.

5. Custom amounts and private payment links

Some clients pay a custom amount through a private payment link that we send after a call. These payments follow the same rules as this policy, unless we have agreed something different with you in writing.

6. Other refunds under our terms

Our Terms of service also give you a refund of prepaid fees for the unused period in some cases, for example if we breach one of our guardrail commitments, if we cannot restore a core function you pay for, or if we end the agreement early. Those refunds apply on top of this policy.

7. How to ask for a refund

1. Email Stratumai.co@gmail.com.
2. Include your payment reference (shown on your payment confirmation and your invoice), your company name, and the reason for the refund.
3. We reply within one business day to confirm whether the refund is due and what happens next.

8. How refunds are paid

Approved refunds are processed within 5 to 7 working days to the original payment method. Refunds go back through Razorpay to the original payment method, such as the card or PayPal account you paid with. We cannot send a refund to a different account. If you paid in a currency other than your own, the amount you get back may differ slightly because of exchange rates or your bank's fees.

9. Contact

Email Stratumai.co@gmail.com. Phone +1 (516) 613-0509 (Monday to Friday, 9:00 to 18:00 New York time). Post: DA SUAN ENTERPRISES, Ack Corp, OMBR Layout, Bangalore [area, state and PIN code to be added], India.