Contents
The short version
- Stratum is delivered digitally. We ship no physical goods, and there are no shipping charges.
- After you pay, we schedule your onboarding call within 5 working days.
- Your access starts after the onboarding call, when you connect your systems.
- We confirm your payment and your onboarding call by email.
- If we cannot deliver the service, our Refund and cancellation policy applies.
1. A digital service
DA SUAN ENTERPRISES, a sole proprietorship of Aniketh Marian, trading as Stratum AI ("Stratum", "we", "us") builds and implements software that automates finance back office work for businesses: invoicing, accounts payable, bank reconciliation and month end close. The service is delivered digitally, over the internet. We do not ship any physical goods, so there are no shipping charges, shipping addresses or delivery times for parcels. "Working days" means Monday to Friday, excluding public holidays.
2. After you pay
- Razorpay confirms your payment on screen, and we email your invoice within one business day.
- Within 5 working days of your payment, we schedule your onboarding call with you by email.
- On the onboarding call, we walk you through connecting your systems and setting your rules and approval thresholds.
3. When access starts
Your access starts after the onboarding call, when you connect your systems: your QuickBooks Online ledger, and your mailbox or bank data if you choose to connect them. The agents begin work once those connections are in place. Your agents are running within 10 working days of the onboarding call, once your systems are connected.
4. Where the service is delivered
We deliver to clients worldwide. Delivery is online only. There are no physical goods, customs, duties or shipping fees, and the same timelines apply in every country.
The service is delivered to your own software accounts, such as your QuickBooks Online ledger and, where you connect them, your mailbox and Slack workspace. Drafts, approval requests and reports appear there and in the Stratum application. The agents never move money. A person you authorize approves before any money moves.
5. Confirmation
We send confirmation by email to the address you gave when you paid: first of your payment, then of your onboarding call, and then when your agents are connected and working.
6. If we cannot deliver
If we cannot schedule your onboarding call or deliver the service as agreed, we will tell you by email as soon as we know. Our Refund and cancellation policy then applies. For example, the onboarding fee is refunded in full if the onboarding call has not happened.
7. Contact
Email Stratumai.co@gmail.com. Phone +91 83101 08001 (India) or +1 (516) 613-0509 (United States), Monday to Friday, 9:00 to 18:00 New York time. Post: DA SUAN ENTERPRISES, OMBR Layout, Bangalore, Karnataka 560043, India.
Questions about this document: Stratumai.co@gmail.com.